At Vilaas Refreshments, we aim to deliver your order safely, quickly, and with care. Below are the details of how we handle shipping.
Orders are processed within 1–2 business days after successful payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
During high-demand periods, processing may take slightly longer.
You will receive a confirmation email once your order has been dispatched.
Estimated delivery timelines:
Within India: 3–7 business days
Remote areas may take longer depending on courier serviceability.
Please understand that delivery timelines are estimates, not guarantees. Delays caused by courier partners, weather conditions, logistics disruptions, or unforeseen events are beyond our control.
Shipping charges (if applicable) are calculated at checkout.
Any promotional free shipping offers will be clearly mentioned on the website.
Shipping charges are non-refundable unless the return is due to our mistake.
Once your order is shipped:
You will receive a tracking number via email or SMS.
Tracking updates may take up to 24 hours to reflect.
It is the customer’s responsibility to provide accurate shipping details.
If:
An incorrect address is provided
The customer is unavailable at delivery
The package may be returned to us, and re-shipping charges may apply.
We are not responsible for orders delivered to incorrect addresses entered at checkout.
If your package arrives damaged:
Record an unboxing video immediately.
Contact us within 48 hours of delivery with photos and order details.
We will review the issue and take appropriate action.
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If you do NOT ship internationally:
We currently ship only within India.
If you DO ship internationally:
International delivery timelines and charges vary by destination and will be calculated at checkout. Customs duties or taxes (if applicable) must be borne by the customer.
If a customer refuses delivery without a valid reason, shipping and handling charges may be deducted from any eligible refund.
For any questions regarding these Return & Refund Policy, you may contact us at:
📧 Email: info@vilaasrefresnments.com
📞 Phone: +918955609623
📍 Address: D 164 A, dharamnarayan ji ka hattha, paota , jodhpur, Jodhpur City, Jodhpur - 342001
