Terms of service

Welcome to Vilaas Refreshments. By accessing or purchasing from https://vilaasrefreshments.com, you agree to the terms outlined below. Please read them carefully.

1. About Us

Vilaas Refreshments (“we”, “our”, “us”) provides premium refreshment products intended for personal enjoyment and responsible consumption.

By using this website, you confirm that you are legally eligible to enter into a binding agreement under applicable law.


2. Product Information & Availability

We strive to ensure that:

  • Product descriptions are accurate

  • Prices are correct

  • Images represent the actual product

However:

  • Slight variations in packaging, color, or presentation may occur.

  • Product availability is subject to stock.

  • We reserve the right to modify or discontinue products without prior notice.


3. Pricing & Payments

  • All prices are listed in INR unless stated otherwise.

  • We reserve the right to update prices at any time.

  • Orders are confirmed only after successful payment verification.

  • In case of pricing errors, we reserve the right to cancel the order and refund the amount.


4. Orders & Cancellations

  • Once an order is placed, it cannot be modified after dispatch.

  • We reserve the right to cancel orders in case of:

    • Payment issues

    • Suspected fraud

    • Incorrect shipping information

    • Product unavailability

If we cancel your order, a full refund will be processed.


5. Shipping & Delivery

We aim to deliver your order safely and on time. However:

  • Delivery timelines are estimates and may vary.

  • Delays caused by courier partners, weather conditions, or unforeseen circumstances are beyond our control.

  • Customers must provide accurate delivery details.

If a shipment is returned due to incorrect address details, re-shipping charges may apply.


6. Returns & Refunds

Due to the nature of refreshment products:

  • Opened or used products cannot be returned.

  • Returns are accepted only for damaged or incorrect items.

  • Claims must be made within 48 hours of delivery with clear proof (images/video).

Refunds (if approved) will be processed to the original payment method.


7. Responsible Use

Our products are meant for responsible consumption. By purchasing from us, you confirm:

  • You meet the legal age requirements (if applicable).

  • You will use our products responsibly.

We do not take responsibility for misuse of products.


8. Intellectual Property

All content on this website — including:

  • Logos

  • Images

  • Product descriptions

  • Branding elements

— is the intellectual property of Vilaas Refreshments and may not be copied or used without written permission.


9. Limitation of Liability

We shall not be liable for:

  • Indirect or incidental damages

  • Loss of profits

  • Delays caused by third parties

  • Misuse of products

Our liability, if any, shall be limited to the amount paid for the product purchased.


10. Privacy

Your privacy matters to us. Please refer to our Privacy Policy for information about how we collect and use personal data.


11. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Continued use of the website after updates constitutes acceptance of the revised terms.


12. Contact Information

For any questions regarding these Terms & Conditions, you may contact us at:

📧 Email: info@vilaasrefresnments.com
📞 Phone: +918955609623
📍 Address: D 164 A, dharamnarayan ji ka hattha, paota , jodhpur, Jodhpur City, Jodhpur - 342001